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Our candle-making process is an art that we pour our heart into. Each candle is lovingly handcrafted in small batches, allowing us to maintain the utmost quality and attention to detail. From the scent selection to the pouring and packaging, every step is a labor of love, making each candle as unique as the city we call home.
We believe that a scented candle should do more than just light up a room—it should spark joy, soothe the senses, and create unforgettable memories. Whether you're seeking a moment of relaxation, setting the mood for a special occasion, or looking for the perfect gift, our scented candles are designed to illuminate your life with enchanting aromas.
At Pikes Peak Pours, we are committed to your well-being, and that's why our scented candles are crafted with only the finest natural ingredients. We use a blend of premium coconut soy wax, which burns cleaner and longer than traditional paraffin wax, ensuring you can indulge in your candlelit moments without any worries about harmful toxins.
At Pikes Peak Pours, we take great pride in the quality of our products, and we are committed to ensuring your utmost satisfaction with every purchase. Due to the nature of our products and for the safety and well-being of our valued customers, we regret to inform you that we do not accept returns or exchanges.
However, in the unlikely event that your order arrives damaged or if there are any issues with your purchase, please contact our customer support team within 2 days of receiving your order. We will be more than happy to assist you and find a suitable solution to ensure your complete happiness with our candles.
Thank you for understanding our policy and for choosing Pikes Peak Pours for all your scented candle needs. We appreciate your trust in our products and look forward to brightening your days with our enchanting fragrances.
If you have any questions or concerns, please don't hesitate to reach out to our friendly customer support team at info@pikespeakpours.com
Warmest regards,
This Terms and Service Agreement ("Agreement") governs the use of Pikes Peak Pours ("Company," "we," "us," or "our") website and services ("Services") related to the purchase and sale of scented candles. By accessing and using our website and Services, you ("User," "you," or "your") agree to be bound by the terms and conditions outlined in this Agreement. Please read this Agreement carefully before using our website or Services.
1. Use of Our Services
a. Eligibility: By using our Services, you affirm that you are at least 18 years old or have the legal capacity to enter into this Agreement. If you are accessing our website on behalf of a company or entity, you represent that you have the authority to bind that entity to this Agreement.
b. Account Creation: In order to access certain features of our website and Services, you may be required to create an account. You agree to provide accurate and complete information during the account registration process and to keep your login credentials secure. You are responsible for all activities that occur under your account.
2. Product Information
a. Product Descriptions: We make every effort to provide accurate and detailed descriptions of our scented candles, including fragrance notes and sizes. However, we do not warrant that the product descriptions are error-free, complete, or current.
b. Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability.
3. Order and Payment
a. Placing Orders: By placing an order through our website, you are offering to purchase the specified products at the prices indicated, including any applicable taxes and shipping fees.
b. Payment: We accept various payment methods through our secure payment gateway. By providing your payment information, you authorize us to charge the total amount for your order.
4. Shipping and Delivery
a. Shipping: We strive to process and ship orders promptly, but delivery times may vary. Shipping costs are calculated at checkout.
5. Returns and Refunds
a. Return Policy: We do not accept returns or exchanges due to the nature of our products. However, we will address any issues with damaged or defective items. Please refer to our Return Policy for more details.
6. Intellectual Property
a. Copyright: All content on our website, including but not limited to text, images, logos, and designs, is the property of Pikes Peak Pours and is protected by copyright laws. Unauthorized use of any content is strictly prohibited.
7. Privacy
a. Privacy Policy: Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
a. In no event shall Pikes Peak Pours be liable for any indirect, consequential, incidental, or punitive damages arising out of or related to the use of our website or Services.
9. Governing Law and Disputes
a. This Agreement shall be governed by and construed in accordance with the laws of El Paso, CO. Any disputes arising from this Agreement or our Services shall be subject to the exclusive jurisdiction of the courts in Colorado Springs, CO.
By using our website and Services, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this Agreement. If you do not agree to these terms, please refrain from using our website or Services. This Agreement constitutes the entire agreement between you and [Your Business Name] regarding the subject matter herein and supersedes any prior agreements or understandings.
If you have any questions or concerns about this Agreement or our Services, please contact us at info@pikespeakpours.com
Last Updated: 7/30/23
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